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From The Socialist newspaper, 12 October 2016

Suicidal phone calls: fight to reverse tax credit cuts

Call centre workers at a private tax credit cuts firm have to deal with suicidal claimants, photo by William Brawley (Creative Commons)

Call centre workers at a private tax credit cuts firm have to deal with suicidal claimants, photo by William Brawley (Creative Commons)   (Click to enlarge)

Corinthia Ward, Birmingham Central Socialist Party

Concentrix, a private US firm used by HM Revenue and Customs to cut tax credit payments, has been receiving suicidal calls from claimants - as a result of losing their payments thrusting them deeper into poverty.

An anonymous Concentrix worker has spoken out against the firm. He highlighted not only the lack of training for its 600 staff, but also the high volume of desperate calls from people who rely and survive on tax credits. "People crying down the phone to you that they're down to their last bag of wipes, have no food in the fridge to feed their kids."

The Tories awarded Concentrix a £75 million contract to investigate potential fraudulent claimants. However, hundreds of low-income households have had their tax credits stopped without being forewarned, and without any time to refute the allegations.

Concentrix call centre staff have been at the receiving end of these highly stressful calls. The same whistleblower reported the company gives them no counselling or support. They are instead told to "have a smoke... you'll be fine" - and then expected to come back and deal with another 40 or 50 calls.

The Socialist Party demands the reversal of tax credit cuts, and of profiteering from public services. All workers should have proper training and support, backed up by trade union recognition to help hold management to account.

A £10 an hour minimum wage will ensure less people need to claim tax credits. And fund real living benefits for all as well.

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In The Socialist 12 October 2016:


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The Socialist inbox

The Socialist inbox


 

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Related links:

Tax credits:

triangleEnd Tory cold cruelty: life under austerity in Merthyr

triangleFight expansion of disastrous 'Universal Credit' welfare system

triangleScrap the Tory 'rape clause' and all benefit attacks

triangleFight Tories' callous cuts pushing 200,000 more kids into poverty

triangle30% of people on inadequate incomes in UK

Tax:

triangleNewham council tax workers' pay victory

triangleEaling tax office workers strike against closure

triangleSadiq Khan "out-Tories" himself to defend tech firms' tax bonanza

Cuts:

triangleCaerphilly Socialist Party: Campaigning against the cuts & for women's rights

triangleCaerphilly Socialist Party: Cuts and climate change cause floods

triangleStop Newham Labour's cuts and gentrification

Claimants:

triangleNew BBC series - Insight or whitewash?

triangleFraudsters thrive and claimants suffer in despicable Universal Credit scam

Public services:

triangleIgnore the hype - austerity goes on: organise to resist

Benefits:

triangleGeneral election 2019 round-up

Birmingham:

triangleSupport Clive Walder

HM Revenue and Customs:

triangleTake the wealth off the super-rich

Minimum wage:

triangle6.5 million working poor: Fight to end low pay

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