Benefit processing workers in Walsall and Wolverhampton have been leading the way in the fightback against Universal Credit.
The second round of strike action by civil servants' union PCS members against understaffing, and the forcing of workers onto high-pressured call centre roles, picking up the pieces of an unworkable system.
Workers from other sections not on strike in Wolverhampton showed their support with plenty of donations to the hardship fund on their way in.
Meanwhile, in Walsall, the effect of the strike was clear to see, with management unable to cover casework. Many on the picket looked forward to the prospect of action spreading to other offices to put pressure on the department.